Call / Text
Contract-firstHIPAA-awareNon-hazmat

Pharmacy Delivery Contracts

Reserved pickup windows, inter-store shuttles, and facility deliveries—built for independent pharmacies and regional chains. Optional photo/signature POD, predictable billing, and local responsiveness.

Reserved Windows (Not Generic Queues)
  • Specific, recurring pickup windows aligned to store operations
  • Grace periods defined in the Work Order, not left to chance
Facility & Shuttle Coverage
  • Store → facility routes with desk/door/code notes on file
  • A↔B inter-store transfers + supplies on the same run
Direct Communication
  • Local contact, direct escalation—no platform labyrinth
  • Fast adjustments for closures, weather, or surge volume
Predictable, Transparent Billing
  • Base + miles (includes approach) + wait + add-ons (no surprise fees)
  • Monthly statements and CSV exports for reconciliation
Chain-of-Custody Detail
  • Counter conventions captured at onboarding
  • POD by recipient role; photo/signature optional per stop
Flexible Capacity
  • Off-cycle add-ons and after-hours/STAT when needed
  • Seasonal tier changes without re-platforming

Contract Models

Choose one—or blend—based on volume and routes.

Reserved Weekly Windows
  • 1–5×/week windows per store; set grace periods
  • Best for steady fills and routine supply movement
Inter-Store Shuttle
  • A↔B transfers (single or multi-stop); include returns/supplies
  • Time-bound SLAs with simple exception notes
Facility Service
  • Scheduled deliveries to facilities; recipients and desk notes on file
  • Supports med carts, forms/supplies (non-hazmat only)
Hybrid + Add-Ons
  • Blend windows with shuttles; add off-cycle pickups as needed
  • After-hours/STAT coverage (premium/minimums apply)

Typical Capacity Tiers

Tiers flex with demand; adjust seasonally without platform lock-in.

Starter
  • 1×/week window
  • Single store or simple shuttle
  • POD available on request
Standard
  • 3×/week windows
  • Shuttles + supplies; steady cadence
  • Priority over one-off work
Priority
  • 5×/week windows
  • Daily shuttles; closing-hour alignment
  • After-hours by request (premium applies)

Onboarding & SLAs

  • Store hours, counter notes, and escalation path on file
  • POD preference (photo/signature) per stop/recipient role
  • Holiday/blackout calendar; exception notes same-day
  • Invoices: base + miles (incl. approach) + wait + add-ons
  • Statements monthly; CSV export available

Compliance & Scope

  • HIPAA training + OSHA Bloodborne Pathogens
  • No-PHI default in systems/communications; BAA optional if needed
  • Small parcels; ≈35 lb guideline; non-hazmat only
  • Triangle primary coverage; extended NC by request

Outcomes Pharmacies Care About

  • Fewer counter interruptions and clearer close-of-day handoff
  • Predictable spend—no surprise platform fees
  • Faster resolution on exceptions (local contact, same-day notes)
  • Capacity you can scale without re-platforming your team

Reference materials and next steps: