Master Service Agreement (MSA)
- Framework between OuterWave and your organization.
- Sets scope (non-hazmat), billing terms (e.g., NET 15), confidentiality, liability caps, and venue.
- Stays in place while one or more Work Orders define the actual runs.
Contract-firstHIPAA-awareNon-hazmat
Contract Types — What Fits Your Use Case
Quick overview of the agreements OuterWave uses for small-parcel, healthcare-aligned courier work. This page explains what each document does and when to use it. (For full policies, see /policies.)
Work Order (WO)
- Defines a specific service track: routes, locations, contacts.
- Holds live economics: base, per-mile, wait, extra stop, minimums, and any multipliers.
- Links to your planned windows via the Windows Addendum.
Weekly Windows Addendum
- Lists your reserved pickup windows (days/times) and blackout dates.
- Governs predictability: missed windows, holds, or temporary switches.
- Good fit for pharmacies, clinics, nursing/assisted-living.
On-Call / STAT Rider
- For time-critical coverage: retainers or premium multipliers.
- Specifies response targets and after-hours rules.
- Pairs with a WO; used when volume is bursty or urgent.
BAA (When Required)
- Executed if your workflow requires handling PHI beyond minimum-necessary routing data.
- Otherwise, we default to no-PHI workflows and de-identify where possible.
- Start the builder at /contracts/baa once scope and safeguards are confirmed.
Which do I need?
Independent Pharmacies
- MSA + WO + Weekly Windows Addendum.
- Optional STAT Rider for after-hours or acute spikes.
Clinics / Labs
- MSA + WO; Windows Addendum if you want set pickup windows.
- BAA only if PHI is handled by courier process.
Nursing / Assisted-Living
- MSA + WO + Weekly Windows Addendum for predictable service.
- Optional STAT Rider for urgent coverage.
Comparison at a Glance
| MSA | Work Order | Windows Addendum | On-Call / STAT | BAA | |
|---|---|---|---|---|---|
| Purpose | Legal framework & terms | Scope + rates for a track | Days/times & blackout rules | Urgent coverage terms | PHI responsibilities |
| Typical Use | All business clients | Each route/program | Recurring pickups | After-hours / STAT | When PHI is involved |
| Pricing Locus | — | Base, per-mile, wait, extras, minimums | No pricing; schedule only | Premium or retainer | — |
| Change Cadence | Rare | As operations evolve | Seasonal as needed | As coverage needs change | If PHI scope changes |
Scope & Limits
- Small parcels; ≈35 lb per item (no pallets/freight).
- Non-hazmat only (no UN3373, dry ice, gases).
- Triangle primary coverage; extended NC by request.
Billing & Terms
- Pre-paid or account-billed (e.g., NET 15).
- Transparent model: base + per-mile + wait + extras; minimums may apply.
- See /pricing for the estimator.
Examples
- Independent Pharmacy: MSA + WO + Weekly Windows; optional STAT Rider for after-hours.
- Clinic → Central Lab Shuttle: MSA + WO; add Windows if you want fixed pickup slots.
- Nursing / Assisted-Living: MSA + WO + Weekly Windows; STAT Rider for occasional urgent needs.
Questions about which structure fits best? See Operating Policies or reach out via /contact.