Privacy Policy

This Privacy Policy explains how OuterWave Logistics ("OuterWave," "we," "us," or "our") collects, uses, and shares information when you visit our website, request quotes, place orders, or otherwise interact with our services.

1) Scope

This Policy covers our public websites and our customer/admin tools. By using our services, you agree to the practices described here.

2) Information We Collect

• Identifiers: name, company, email, phone number.
• Order & logistics details: pickup/drop-off locations, contact names, notes, items/line items, quotes, invoices, and payment status.
• Usage data: basic analytics (pages visited, device/ browser info, approximate location), cookies, and similar tech.
• Payment information: processed by our third-party processor (e.g., Stripe/Square). We do not store full card numbers.

3) Sources of Information

We collect information directly from you (forms, orders, email/phone), automatically via cookies/analytics, and from service providers (e.g., payment, hosting, or communications vendors).

4) How We Use Information

• Provide, operate, and improve courier/logistics services.
• Create quotes, invoices, and service documentation.
• Communicate about jobs, status updates, and support.
• Process payments, prevent fraud, and ensure security.
• Comply with legal obligations and enforce terms.
• With your consent, send optional updates or promotions (opt-out anytime).

5) Sharing of Information

• Service providers (hosting, analytics, payment, communications) under contracts that limit use to our instructions.
• Legal/Compliance when required by law or to protect rights, safety, and security.
• Business transfers (e.g., merger or acquisition).

We do not sell personal information. We do not share it for cross-context behavioral advertising.

6) Cookies & Analytics

We use essential cookies to run the site and (optionally) analytics to understand usage. You can set your browser to block cookies, but some features may not work.

7) Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize it.

8) Security

We use reasonable technical and organizational measures appropriate to the nature of the data. No method of transmission or storage is 100% secure.

8a) HIPAA & PHI

By default, OuterWave Logistics does not request or store Protected Health Information (PHI). If PHI handling is required (e.g., certain healthcare deliveries), a Business Associate Agreement (BAA) must be executed in advance, and only the minimum necessary information will be used. When applicable, PHI will be protected using role-based access controls, signed URLs for file access, and documented retention limits.

9) Children

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of certain uses. To exercise a right, contact us using the details below. We may verify your request before acting on it.

11) International Users

If you access our services from outside the U.S., your information may be processed in the United States where laws may differ from those in your jurisdiction.

12) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will post the updated version and change the "Last updated" date.

13) Contact Us

OuterWave Logistics
Email: outerwavelogistics@outerwavelogistics.com
Mailing: Pittsboro, NC
Phone: 919-444-0167