Documents & Admin
- Records, referrals, mail runs
- Insurance/billing packets
- Inter-office transfers
Clinics & Doctor Offices — Scheduled & On-Demand
Reliable small-parcel transport for medical practices and clinic groups across the Triangle. Non-hazmat only — documents, office/supplies, and sealed non-hazardous kits as permitted by your policies. Pre-paid/account-billed only; no driver purchases/COD.
Supplies & Small Parcels
- Office/clinical consumables (boxed)
- Labels, print media, peripherals
- Returns & vendor exchanges
Non-hazmat Kits
- Sealed, room-temp kits per clinic policy
- No biohazard/dry ice/temp-controlled
- Chain-of-custody note on request
Non-hazmat Kits — Details
Close- Included: Sealed, room-temperature kits that meet your internal packing policy.
- Excluded: Any biohazard labeling, UN3373, dry ice, temperature-controlled items.
- Packing: Leak-resistant primary, sealed outer box; clear site/recipient labeling.
- Chain-of-custody: Simple handoff log; optional photo/signature POD on request.
Weekly Windows for Predictable Ops
Hold guaranteed pickup windows for your sites. Distance billed per mile (includes approach/deadhead). Ideal for routine end-of-day shuttles and inter-site transfers.
Starter
1×/week window
Good for a weekly packet/drop or vendor return.
Starter Window — What’s Included
Close- One weekly pickup window at a defined time.
- Included wait time per stop; additional wait billed per 10 min.
- Reschedule cutoff: prior business day at 5pm (typical).
- Billing: base stop + per-mile; volume/term discounts available.
Standard
3×/week windows
Great for steady clinic groups or multi-site practices.
Standard Windows — What’s Included
Close- Up to three weekly pickup windows across your sites.
- Priority reschedule when conflicts arise.
- Included wait time per stop; simple extra-stop pricing.
- Better discounts based on weekly stop count.
Priority
5×/week windows
Daily capacity; after-hours available by request.
Priority Windows — What’s Included
Close- Daily windows (Mon–Fri), option for extended hours.
- Tighter arrival window where routing allows.
- Named escalation contact; faster POD turnaround.
- Best available discounts for volume/term.
On-Call / Emergency Coverage (Retainers)
Retainers reserve standby capacity and a response-time target. Runs are billed per your pricing model (miles, wait, after-hours). Choose a coverage level; exact SLAs and pricing are set on the Contracts page.
Business-Hours On-Call
Mon–Fri, 8a–6p
- Standby during business hours
- Target response: ≤ 90 min
- Best for occasional STATs
Premium weekly retainer; runs billed separately.
Business-Hours On-Call — Details
Close- Retainer reserves same-day standby during listed hours.
- Activation via phone/email; confirmation provided.
- Runs billed per standard model; after-hours rates do not apply.
- Minimum term may apply; cancellation with notice.
Extended On-Call
Mon–Fri, 7a–8p + limited Sat
- Longer daily standby window
- Target response: ≤ 60–90 min
- Covers clinic late-day needs
Higher weekly retainer; runs billed separately.
Extended On-Call — Details
Close- Wider coverage window including early/late day.
- Priority over non-retainer requests during conflicts.
- Standard run billing; after-hours rates may apply if outside business hours.
- Minimum term and change window defined in contract.
Dedicated STAT (Premium)
Evenings/Weekends/Holidays
- Top-priority dispatch
- Target response: ≤ 60 min when activated
- Holds primary capacity for your org
Most expensive weekly retainer; after-hours rates apply to runs.
Dedicated STAT — Details
Close- Retainer holds primary capacity exclusively for your org.
- Response target ≤ 60 min when activated (routing-dependent).
- After-hours/holiday multipliers may apply to runs.
- Shorter escalation ladder, named contact included.
Clinic Workflow
1
Prepare & Label
Seal items per your policy. Include site/recipient and any internal IDs.
2
Pickup & Verify
Pickup location and count verified; optional sign-out on a simple handoff log.
3
Deliver & Confirm
Direct hand-off; optional photo/signature and itemized receipt.
Scope & Limits
- Small parcels only; ~35 lb max single item (Mazda CX-30).
- Non-hazmat only: no biohazard, dry ice, temp-controlled.
- No passengers or live animals.
- Service area: Pittsboro, Chapel Hill, Carrboro, Apex, Cary, Raleigh (+ nearby).
Scope & Limits — Details
Close- Weight/size: Small-parcel focus; single item ≈ 35 lb max, typical clinic boxes.
- Exclusions: Hazmat, biohazard, UN3373/dry ice, temperature-controlled shipments.
- Packaging: Sealed containers; clear addressing; fragile marked as such.
- Coverage: Triangle core; extended NC by mileage band.
Timing & Proof
- Typical on-demand pickup in ~60–120 min (subject to schedule).
- 5-minute counter grace; then standard wait rate.
- Photo/signature and simple chain-of-custody available.
- After-hours/weekends available (fee per pricing page).
Timing & Proof — Details
Close- Windows: Route windows set weekly; ad-hoc pickups depend on current schedule.
- POD: Photo/signature on request; timestamp and location context captured.
- Wait time: Short grace period, then billed in 10-min increments.
- After-hours: Available with published multipliers; confirm at booking.
Ready to streamline your runs?
Call/text 919-444-0167 or book online — I’ll confirm today.