Starter
1×/week pickup window
- Baseline SLA for arrivals (routing-dependent)
- Included short wait; then billed in increments
- Flexible reschedule with prior business-day notice
Contract tiersSLAs & windowsNon-hazmat
Route & On-Call Tiers
Choose the commercial package that fits your cadence and response targets. Pricing follows a transparent model (base + per-mile + wait + extras). For the paperwork that implements these tiers, see Contract Documents.
Route Tiers (Recurring Windows)
Predictable weekly pickups for pharmacies, clinics, labs, and assisted-living.
Standard
3×/week pickup windows
- Priority reschedule handling
- Better volume/term discounts
- Optional photo/signature POD auto-email
Priority
5×/week (daily) windows
- Tighter arrival window where routing allows
- Fastest POD turnaround
- Best discounts with committed term/volume
On-Call / STAT Retainers
Reserve standby capacity with a response target. Runs billed per your pricing model.
Business-Hours On-Call
Mon–Fri, 8a–6p standby
- Target response ≤ 90 minutes
- Activation by phone/email; confirmation provided
- Best for occasional STATs during clinic hours
Extended On-Call
Mon–Fri, 7a–8p + limited Sat
- Target response ≤ 60–90 minutes
- Priority over non-retainer requests
- Covers late-day & early-morning needs
Dedicated STAT (Premium)
Evenings/Weekends/Holidays
- Target response ≤ 60 minutes (routing-dependent)
- Reserved primary capacity for your org
- After-hours/holiday multipliers may apply
At a Glance
| Starter | Standard | Priority | |
|---|---|---|---|
| Weekly Windows | 1× | 3× | 5× |
| Reschedule Handling | Standard | Priority | Priority |
| POD Turnaround | Standard | Faster | Fastest |
| Typical Discount | Entry | Better | Best |
| Business-Hours | Extended | Dedicated STAT | |
|---|---|---|---|
| Coverage Window | Mon–Fri, 8a–6p | Mon–Fri, 7a–8p + Sat (limited) | Evenings/Weekends/Holidays |
| Target Response | ≤ 90 min | ≤ 60–90 min | ≤ 60 min |
| Capacity Priority | Standard | Priority | Reserved |
- Scope: Healthcare small-parcel, non-hazmat only.
- Pricing: Base + per-mile + wait + extras; minimums may apply. See /pricing.
- Documents: Implemented via MSA + Work Order (+ Addenda/Riders). See Contract Documents.
Ready to pick a tier?
We’ll confirm windows and send the matching Work Order.